Billing and Shipping Information
BILLING AND PAYMENT
We currently accept most major credit cards via PayPal for your orders. We also accept payments directly through PayPal. Please note that all orders are required to be paid in full in advance at the point of order including pre-order items. Please also note that we do not currently accept orders over 1000€ or £1000, whichever being greater.
Payment will be charged in £GBP and we do not charge any handling fee for all the above payment methods. However, please note that if you are using a foreign credit/debit card to make a purchase in £GBP from our site, your bank may charge you extra processing fees that you are responsible for. We will only receive the original amount of the order from you.
In order to speed up the process of ordering, you are advised to use a PayPal verified account to place orders.
For customers who choose to pay by credit card or debit card via PayPal, please make sure the correct CVC/CCV is entered during checkout. For new customers who choose to pay by PayPal and wish to have their orders shipped to an unconfirmed address, we might be required to ask for proof of address/identity before we can ship out your order.
If your shipping address is different from your billing address, additional verification may be required. Please note that Wonda Mobile reserves any rights to deny the request to ship to an address different from the billing address.
Subject to the payment method, delivery details and other factors, we may ask for proof of payment/address/identify of customer before we can continue processing the order. Further identification documents may also be requested for new buyer with high amount of purchase to avoid potential fraud.
PAY BY PAYPAL CREDIT
FOR UK CUSTOMERS
For UK customers, simply spend over £150 and get 0% interest for 4 months. It’s quick and easy to apply for PayPal Credit – all you need to do it complete a short application form and PayPal will give you a decision instantly. If approved and offer accepted, you will have a credit limit attached to your PayPal account to start using right away.
For more detail, visit this link.
FOR US CUSTOMERS
For US customers, simply spend over $99 US and get 0% for 6 months. It’s quick and easy to apply for PayPal Credit – all you need to do it complete a short application form and PayPal will give you a decision instantly. If approved and offer accepted, you will have a credit limit attached to your PayPal account to start using right away.
For more detail, visit this link.
SHIPPING & INSURANCE
Most items listed on the website are in stock and ready to ship. When an item is in stock, we can usually ship it out within 2 business days. In the case that we need to contact you or obtain further information from you to verify an order, you will be notified within 1 business day after your order has been placed. In case your order cannot be shipped out within 3 business days, we will inform you by email with an estimated dispatch date. You may decide to continue with the order or request to cancel order. A full refund will be issued within 5 business days after your request.
Shipping Cost & Delivery Time
Wonda Mobile offers free Asendia/DPD shipping to the UK and Ireland, orders are normally delivered within 5 to 9 business days.
Please note that the above delivery times are just estimated quotes provided by the courier companies, therefore we cannot be liable or held responsible for any delays after dispatch.
Free Delivery is offered only when a order:
- Includes a tablet or mobile phone
- With a total ordering amount over £50
You can also upgrade to express service with DHL, orders are normally delivered within 3 - 5 business days, VAT can be refunded.
*Delivery time frame are approximate only. In any event of unforeseeable, extraordinary circumstances such as weather, strikes and lockouts, transportation and custom check may cause a delay in delivery time and Wonda Mobile shall not be liable for such delay in delivery or any losses.
Liability of Courier
For orders shipped with the free basic shipping service, courier companies only cover physical loss or damage of goods during transit* subject to the maximum liability specified in the terms and conditions of their service. Such liability will cease once the goods is delivered to the designated destination. Wonda Mobile is not responsible for the aforementioned liability or any dispute arisen with regards to the delivery of goods. Nevertheless, we will do our utmost to assist you in any event that you need to contact the courier to resolve a matter.
*If you are in receipt of a damaged or tampered parcel, you have to notify us within 48 hours of receipt. After this time, we will deem you to have received the parcel in good working condition and therefore we regret that all claims will not be proceeded thereof.